Customers are entitled to request a return or exchange of products within seven (7) days from the date of receipt, in accordance with the E-Commerce Law of Saudi Arabia, and subject to the following terms and conditions:

Products must be returned in their original condition, unused, in their original packaging, and with all accessories included.

Products must not have been damaged due to misuse or show any signs of use, wear, or damage.

Returns and exchanges do not apply to products sold as the last available item or products displayed in the showroom.

Returns and exchanges do not apply to products that have been assembled or installed, unless a manufacturing defect is confirmed.

Returns and exchanges do not apply to bedding, mattresses, or accessories after delivery, including lamps, wall décor, paintings, quilts, curtains, and carpets.

Customers may cancel their purchase and request a return while the Company's delivery or installation team is still on-site and before the installation process has been completed, provided that the product remains unused, in its original condition, and in its original packaging.

If the product has been delivered to a city outside the Company's branch locations and the customer wishes to return it within the applicable return period, the product must be in its original condition and original packaging. The customer shall bear all shipping, transportation, and return costs unless the return is due to a manufacturing defect or an error by the Company.

The customer's signature on the Delivery Receipt or Installation Completion Form, whether upon delivery or after installation, shall constitute final acknowledgment that the products have been received in good condition and in accordance with the order. Accordingly, no return or exchange request will be accepted after such acknowledgment, except in cases of confirmed manufacturing defects or where otherwise required by applicable law.

The Company reserves the right to inspect the returned products and verify compliance with these Return & Exchange Conditions before approving any request.

The Company reserves the right to inspect and verify any reported defects. If a manufacturing defect is confirmed, the Company may, at its sole discretion and in accordance with applicable laws, repair, replace, or refund the product.

Refunds

If a return request is approved in accordance with this policy, the refund will be processed to the same payment method or account used for the original purchase within fourteen (14) business days.

If the customer requests the refund to be transferred to a different account, an officially signed and authenticated authorization letter must be provided in accordance with applicable legal requirements. The Company shall not be responsible for any consequences arising from such transfer.

Pricing or Information Errors

If an invoice, quotation, or service is issued with incorrect pricing or information due to an error in product or service data entry, the Company reserves the right to:

Contact the customer to explain the error and discuss the appropriate resolution.

Cancel the order and notify the customer accordingly.